Oportunidades y retos de los chatbots de IA para los servicios digitales de información, asesoramiento y orientación para jóvenes en Europa
Resumen
Nuevas tecnologías, como las aplicaciones y plataformas de inteligencia artificial (IA), están volviéndose más comunes en los servicios juveniles y en la educación no formal, siendo los chatbots ejemplos clave. Sin embargo, muchos chatbots a menudo no tienen en cuenta los perfiles, requisitos y derechos de los jóvenes usuarios, lo que conlleva riesgos potenciales como sesgos, polarización y bajos estándares de protección de datos. En la realización de esta investigación, se llevó a cabo una revisión de la literatura para determinar la historia de los servicios juveniles en Europa y la prevalencia de los chatbots. Se realizaron una serie de entrevistas con representantes de organizaciones que o bien representaban a las personas jóvenes o proveen servicios juveniles a nivel europeo, para compartir sus experiencias y describir las características clave necesarias para un uso correcto de los chatbots en los servicios juveniles. Este estudio revela las posibilidades prácticas y las limitaciones de los chatbots de IA y la necesidad de diseñar conjuntamente herramientas de IA con las organizaciones juveniles y los jóvenes para minimizar las amenazas y maximizar la eficiencia de los servicios digitales de información, asesoramiento y orientación para jóvenes en Europa.
Recibido: 30 mayo 2024
Aceptado: 22 octubre 2024
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